Items cannot be returned unless faulty. We accept returns on damaged items only and will not accept a return where the customer has simply changed their mind.
Snooty Pheasant are confident that you will be satisfied with your product but if not, please note that all returns/damages MUST be reported within 24 hours of delivery.
Please unpack the item with care - do not use a knife blade, scissors or any other sharp object that may damage the furniture.
You must keep the packaging and you will need to repack the item to send it back to us.
Please note that items made from natural materials such as wood and leather will quite possibly have small imperfections and variances within the material, such as knots, scars etc. We can do nothing about this and the customer must appreciate that this is a highly likely occurrence.
A late delivery will not constitute the right to return or not accept delivery of the item.